Latest from our Blog

Managers are concerned that remote work decreases employees’ sense of connection and want to bring them back to the office. In this remote work environment, many employees are “bombarded” with messages from recruiters and friends, attempting to lure them elsewhere,...

Are your call center operations for tech support, customer service, or inside sales consistently out of compliance, consuming considerable resources, or yielding less than desirable results? We hear these common complaints about internal call center functions all the...

The basic premise of a Software-Defined Perimeter (SDP) is built on an “authenticate first, connect second” approach. Unlike a traditional network that connects various roles or groups to a network segment and then relies on application level permissions for...

SD-WAN brings the world of software-defined networking to the edge of the network, with the goals of decreasing capital expense, decreasing operating expense, and increasing agility and flexibility.  This video explains both the value of SD-WAN and working with an...

With each new headline making data breach companies are growing more and more concerned about cybersecurity and how best to keep their names out of the news. Is keeping your organizations name out of the headlines by securing customer data a top concern for you?...

“We are thrilled to announce our newly enhanced partnership with 8x8 which will enable us to provide even more value to our clients. Our new status with 8x8 will enable us to apply additional resources to all aspects of the procurement process including but not...

Three Public Cloud Trends to Watch according to the public cloud experts at our partner Rackspace. This short piece includes some great insights on how the performance gap between today’s hyperscale clouds is rapidly shrinking. It also has one of the best explanations...

The 5 key considerations that you should discuss before developing your security strategy are captured in this latest SADA Systems report. Just as the cloud provides a different way of managing technology resources and operating your business, the security posture...

Forrester Research recently published an article* stating that “we are at a tipping point for customer service operations.” Today’s customers crave quality interactions and a personalized experience. They also value the expediency of self-service: for the third year...

By driving efficiency, productivity and cost savings, Unified Communications as a Service (UCaaS) provides businesses with a competitive advantage in their marketplace. It offers flexible, scalable communications tools in a cloud-based package. The “as-a-service”...