Forrester Research recently published an article* stating that “we are at a tipping point for customer service operations.” Today’s customers crave quality interactions and a personalized experience. They also value the expediency of self-service: for the third year running, self-service engagements outnumbered all other customer interactions.
How does this mesh with your current customer experience strategy? A successful customer service strategy will need to become customer-centric by adopting new processes that facilitate quality customer engagements.
Procure Advisor can empower your customer-centric strategy by enabling you to:
- Leverage automation, so you can focus on tasks that require personalization
- Empower your customers to resolve issues quickly
- Give your customers the freedom to move seamlessly between self-service and live agent support
- Extend your workforce with intelligent bots and virtual agents
Call or click today to start leveraging our no-cost approach to technology purchasing.